Privacy Policy
(Effective Date: May 17, 2026)
clarITy (“clarITy”, “we”, “us”, and “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information collected through our website and tutoring services.
By using our website or services, you consent to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to information collected through the clarITy website and services where this Policy is referenced. It does not apply to third-party websites or services that may be linked through our website.
clarITy does not sell your personal information to third parties. We only share personal information where necessary to provide services, comply with legal obligations, protect our rights, or as otherwise described in this Privacy Policy.
What information do we collect?
We collect contact information. For example, we may collect your name, phone number, or email address from you when you book a session.
We collect information from our customers. clarITy’s services are intended primarily for seniors aged 55 and older. We do not knowingly collect personal information from minors without appropriate consent from a parent or legal guardian.
We collect information you submit or otherwise provide or authorize us to collect. When you submit a question, compliment, complaint or idea on our website, by phone, or through social media. If you contact us through a social media site, we may collect your social media user identifier.
We collect demographic information and information about your interests. We may collect information such as your gender and age, for the purposes of better understanding our customers and their needs.
We collect internet and electronic network activity information, such as device and usage information. We may collect information about the browser you are using, and we may look at what site you came from, or what site you visit when you leave us. We may also collect information about your operating system, Internet Service Provider (ISP) information and IP addresses and other device identifiers, such as mobile device identifiers. In addition, we may collect information about your use of our Services, including through use of tracking technologies such as cookies, pixel tags, and similar technologies.
How do we collect information?
We collect information directly from you. We collect information from you when you:
register for a session
book an event
apply for a job
sign up for our email newsletters and other notifications
fill out a survey
contact us through our website
otherwise submit it to us
We collect information from you passively. We use tracking tools like browser cookies. We do this on our website, and in media advertising. We collect information about usage and browser information over time.
We may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. For more information about Google Analytics, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”. You can opt-out of Google Analytics’ collection of information by installing the Google Analytics opt-out browser add-on.
How we may use the information we collect.
We use information to book our services. We use your information to book, schedule, provide, and manage our services. Failure to provide the required information (such as your name and phone number) may prevent us from providing our services.
We use information to help us effectively provide you with services. We use your information to respond to your questions or enable you to participate in our programs, including our promotions. We may use your information to administer your registration and process services bookings and registrations on our sites. If you provide contact information for a third party, such as a friends or family member, for the purposes of inviting them to participate, we may use such contact information for the purposes of delivering the invitation. We may also contact you if you have won a prize or participated in a promotion.
We may use information to improve our services. One of our goals is that you have a positive experience with our site and services. Therefore, we may use your information to help us analyze and improve your experience with our site and services. We might use your information to personalize your experience with us.
We may use information for safety and security purposes. We may use your information to help protect you, our sites, our company, our customers, and our consumers.
We may use information for marketing purposes. For example, with your consent, we might send you information about offers, features, or updates. We might also use your information to serve you ads about offers. Those ads may appear on third-party platforms, which may include social media. These might be our own offers or third-party offers we think you might find interesting. We may provide you with information through email.
We may use information to get feedback from you about how we’re doing or provide notice or an update. We may contact you about this Policy or the Terms of Use posted to the site you are using. We may also communicate with you about a job application or your questions about our services or promotions.
We may use information as required or permitted by law.
We will share information if we think we must in order to comply with the law or to protect our company. We and our Canadian service providers may provide your information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by Canadian or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
We may share information in the event of a sale of our business. We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of clarITy or as part of a corporate reorganization or other change in corporate control.
If there are additional reasons we may share information, we will describe those to you.
Data Retention
clarITy retains personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
You have certain choices about how we use your information.
You can control cookies and tracking tools. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The “Help” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Access to Information
Subject to applicable privacy laws, you may request access to, correction of, or deletion of certain personal information in our custody or control. You may also have the right to withdraw your consent to the collection, use and disclosure of your personal information (subject to legal restrictions). You may withdraw your consent or request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
We use standard security measures.
We use appropriate and reasonable security measures on our sites. This includes taking steps to address physical, technical and administrative safeguards to protect the information in our custody or control. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
This website is intended for a Canadian audience.
This site is intended for people who are in the Greater Vancouver Metropolitan Area in British Columbia, Canada. If you are outside of the Greater Vancouver Metropolitan Area in British Columbia, Canada, then you will not be eligible to use our services.
Feel free to contact us if you have questions or complaints.
If you have questions or complaints about this Policy or our data practices, please contact our Privacy Officer at:
Privacy Officer
clarITy
Email: customerservice@claritybc.org
We may update this Policy.
From time to time, we may change this Policy. When we do, we will notify you of any material changes as required by law. This will include posting an updated copy here. Please check periodically for updates.
