Terms and Conditions
(Effective May 17, 2026)
Welcome to clarITy!
Thank you for visiting this “Site,” which includes www.clarITybc.com (“Website”). These Terms of Use govern your use of this Site.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use clarITy if you do not agree to take all of the terms and conditions stated on this page.
These Terms of Use May Change
These Terms of Use are current as of the effective date set forth above. clarITy reserves the right to change these Terms of Use from time to time consistent with applicable laws and principles. These changes will be effective as of the date we post the revised version on this Site. Your continued use of this Site after we have posted the revised Terms of Use constitutes your agreement to be bound by the revised Terms of Use. If at any time you choose not to accept these Terms of Use, you should not use this Site.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how clarITy collects, uses, and protects personal information.
Cookies
The website uses cookies to help personalize your online experience. By accessing clarITy, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
Service Eligibility
clarITy’s services are designed primarily for older adults and seniors aged 55 and above. By using our services, you confirm that you are at least 55 years of age or are participating with prior approval from clarITy.
clarITy reserves the right to limit or refuse services where participation falls outside the intended scope of our programs and services.
Your Website Obligations
In consideration of your use of this Site, you agree that to the extent you provide personal information to clarITy, it will be true, accurate, current, and complete and that you will update all personal information as necessary. You agree to use this Site in a manner consistent with any and all applicable rules and regulations. You agree not to upload or transmit through this Site or mimic this Site to transmit any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Site is strictly prohibited. We reserve all rights and remedies available to us.
Your Learning Obligations
You agree to participate in all tutoring sessions, communications, and interactions in a respectful, professional, and courteous manner. Harassment, intimidation, aggressive behaviour, discriminatory conduct, verbal abuse, threats, or any form of inappropriate conduct toward tutors, staff, or other participants will not be tolerated. clarITy reserves the right to suspend or terminate services for any individual engaging in behaviour deemed disruptive, unsafe, or disrespectful.
Learning Outcomes
clarITy strives to provide supportive and personalized tutoring services; however, learning progress and results may vary depending on the individual, participation, practice, technology being used, and other factors. clarITy does not guarantee specific learning outcomes, certifications, or technical results.
Cancellations and Refunds
At clarITy, we strive to provide supportive, personalized, and effective technology tutoring services. We understand that schedules and learning needs may change, and we aim to maintain a fair and respectful policy for all participants and tutors.
Clients may reschedule a tutoring session by providing at least 24 hours’ notice prior to the scheduled session time. Cancellations made with less than 24 hours’ notice, missed sessions, or no-shows may not be eligible for rescheduling, as tutors reserve time specifically for scheduled appointments. Exceptions may be considered in cases involving emergencies or unforeseen circumstances.
If a client feels that the tutoring services did not reasonably support or help them progress toward their stated learning or technology goals, such as improving confidence using devices, software, online tools, or digital services, they may contact clarITy to discuss their concerns. Refund requests related to service satisfaction will be reviewed on a case-by-case basis, and clarITy may offer a partial or full refund where appropriate.
clarITy reserves the right to refuse refunds in situations involving misuse of services, repeated late cancellations, inappropriate conduct, or violations of our Terms of Service.
Approved refunds will generally be processed using the original payment method within 10 business days.
Content and Learning Materials
clarITy may provide access to lesson materials, guides, tutorials, videos, worksheets, or other educational resources for personal, non-commercial use. All materials provided by clarITy remain the property of clarITy unless otherwise stated.
You may not copy, reproduce, distribute, sell, share, or modify clarITy materials without prior written permission. You also agree not to use clarITy content in any unlawful, misleading, or unauthorized manner.
Ownership of this Site
This Site, including all its Content are protected under applicable intellectual property and other laws, including without limitation the laws of Canada and other countries. All Content and intellectual property rights therein are the property of clarITy or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws. The presence of any Content on this Site does not constitute a waiver of any right in such Content. You do not acquire ownership rights to any such Content viewed through this Site. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.
Modification and Discontinuation
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Site.
Hyperlinking to our Content
Organizations and individuals may link to clarITy’s website provided that the link is not misleading, does not falsely imply sponsorship or endorsement by clarITy, and fits appropriately within the context of the linking website or content.
clarITy reserves the right to request the removal of any link to our website at our discretion.
No use of clarITy’s logos, branding, or artwork is permitted without prior written permission from clarITy.
Disclaimer
While clarITy strives to provide accurate information, reliable services, and a positive learning experience, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues. All website content and services are provided on an “as available” basis.
To the fullest extent permitted under applicable laws in British Columbia and Canada, clarITy is not responsible for indirect, incidental, or consequential losses or damages arising from the use of our website or services. However, nothing in these Terms excludes or limits liability where such limitation is prohibited by law, including liability arising from fraud, fraudulent misrepresentation, or personal injury caused by negligence.
Nothing in this disclaimer affects any legal rights or consumer protections available under applicable law.
Mobile Network
When you access the Site through a mobile network, your network or roaming provider’s messaging, data and other rates and fees will apply. Using certain clarITy services may be prohibited or restricted by your network provider and not all clarITy services may work with your network provider or device.
Trademarks
The clarITy names and logos (including, without limitation, those of its affiliates), all product and service names, all graphics, all button icons, and all trademarks, service marks and logos appearing within this Site, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of clarITy. All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated within this Site are the property of their respective owners. You are not authorized to display or use the clarITy in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners featured within this Site without the prior written permission of such owners. The use or misuse of the clarITy or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
License
Unless otherwise stated, clarITy owns the intellectual property rights for all material on clarITy. All intellectual property rights are reserved. You may access this from clarITy for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from clarITy
Sell, rent, or sub-license material from clarITy
Reproduce, duplicate or copy material from clarITy
Redistribute content from clarITy
This Agreement shall begin on the date hereof.
Waiver
Our failure at any time to require performance of any provision of these Terms of Use or to exercise any right provided for herein will not be deemed a waiver of such provision or such right. All waivers must be in writing. Unless the written waiver contains an express statement to the contrary, no waiver by clarITy of any breach of any provision of these Terms of Use or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Use.
Severability
If any provision of these Terms of Use is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Use will remain in full force and effect.
Governing Law, Jurisdiction and Venue
These Terms of Use will be governed under the laws of the Province of British Columbia, Canada without regard to any conflict of law principles. You agree that any action at law or in equity arising out of or relating to these Terms of Use that is not subject to arbitration shall be filed, and that venue properly lies, only in provincial or federal courts located in the province of British Columbia, Canada and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action. However, we retain the right to bring an action in any jurisdiction where we believe that infringement of these Terms of Use is taking place or originating.
Indemnity
You agree to indemnify and hold clarITy, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of this Site in violation of these Terms of Use and/or arising from a breach of these Terms of Use and/or any breach of your representations and warranties set forth above and/or if any material that you post causes us to be liable to another. We reserve the right to defend any such claim, and you agree to provide us with such reasonable cooperation and information as we may request.
Entire Agreement
These Terms of Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and clarITy with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and clarITy with respect to this Site and your use of this Site.
Questions
If you have any questions about this Site or these Terms of Use, please contact us using the following information:
clarITy
Send Us a Message Online at customerservice@clarITybc.org
